Really disappointed with our recent purchase, have purchased from Soak & Sleep for many years. Ordered a full bed set and two fitted sheets, when the parcel arrived it was missing the duvet cover, I just thought it would be delivered separately. I phoned S&S only to discover they were out of stock and wouldn’t be getting anymore… was rather surprised that they hadn’t either told me before sending out part of it or told me it wasn’t available!! I was offered a refund for the missing item.