$100 fee if you delay order
My initial experience was great/meds fine but next shipment was auto ship charge. AS soon as I saw the charge I let them know i wasnt in town and to cancel. I was refunded $100 short. I inquired and they were keeping $100 for med processing even though nothing had been sent or done. I was going to reorder but if I loose $100 every time I need to delay an order, then it's not worth it. I did reach out to the company and they refused to return the $100. I was completely dismissed and they kept the $ and offered nothing towards my next shipment and think it's ok to fine $100 if you decide to take a vacation. ship dates are not posted.
Reply from biopreventative
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced. Our goal is to ensure all our customers have a positive experience with us, and we’re sorry to hear we didn’t meet your expectations.
We would like to clarify that our refund policy, including the requirement for cancellations to be made at least 48 hours before the charge date, is outlined on our website.
Additionally, Our company operates on a subscription based model where patients are billed every 30 days to ensure you'll receive the medication in a timely manner before your next injection day.
Please feel free to reach out to us directly if you have any further concerns or if there is anything we can do to assist you. We value your business and hope to have the opportunity to serve you better in the future.