Dear Eva,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website. We are sorry to hear that you did not receive your order as promptly as you expected.
In this instance, we would like to highly recommend reaching out to our online team directly. Our dedicated Customer Care team will be happy to assist you further. Please reach out to them by telephone on 0808 234 5431, via email to estore-uk@pandora.net or you can also chat with us via our online chat service. You can find all the details here: https://help.pandora.net/uk/s/contactsupport . We apologise for any inconvenience this may have caused.
Best, Pandora