Review of Petsies


Rated 4 out of 5 stars

Finally arrived and happy with .…

These same to take a long time ordered on the 30th May arrived 10th August after a internal shipping issue I'm pleased to finally receive my petsie of my Charlie who I Lost on the 8th May I took the Sneak Peek as it was coming from overseas to the uk 🇬🇧 they work out quite expensive I choose the 16 inch .and must say the likeness is Extremely good i was concerned they woundnt match his shades of brown and face and markings they didnt let me down ..The missing star is for the shipping issue as this was delayed for a month some error made on internal dispatch stoped it going though customs .and it was returned to the shipping depot before leaving for the uk .I think it was something to do with the parcel weight and customs duty which I paid taxes at checkout shouldn't have been this issue. BUT LUCKILY AFTER SEEING THE TRACKING STALLED RETURN TO SENDER I CONTACTED PETSIE CUSTOMER SERVICE AND THE ISSUE WAS CORRECTED SHAME IT WILL NOT ALLOW ME TO ATTACH PHOTO'S HERE OF MY RECEIVED ITEM AS I AM EXTREMELY PLEASED OVERALL its Beautiful Thankyou and The lady at customer service was very helpful thoughout ..Charlie would have been 15 on the 18th August..

August 10, 2024
Unprompted review

Reply from Petsies

Hi Beverly,
I am so glad to hear that your Petsie arrived safe & sound! I'm terribly sorry about the loss of your sweet Charlie.

As for the shipping time, our Petsies can take 6-8 weeks to create just due to the custom-nature of the product, and unfortunately we don't have control when it comes to customs holding onto a package. We always do our best to reach out on behalf of our customers and to try to help the Petsie make it home!

After waiting, I am happy that you got your Petsie and you are pleased with how it turned out! Our customer service team is so happy to hear your review; thank you so much!
-The Petsies Team

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