I recently rented a camper van through Wiki Camper from an owner who was renting it out for the first time. I took great care of the vehicle, parking in normal places, and cleaning both the interior and exterior before returning it. However, when I returned the van, the owner was extremely upset over minor issues like dust on the window seals, grease on the tires (yes, really), and more. He was particularly angry about the sewage not being cleaned properly, even though I did my best—this was my first time doing it, so perhaps it wasn't perfect.

The owner's reaction made me feel as though I'd damaged something precious to him. After that, I received complaints about micro-scratches and issues with the awning and bike rack—two things I never even used. Now, the owner has sent me documents to pay for cleaning fees and micro-scratches, which seems unreasonable. He appears to be excessively nitpicky, and I have no way to prove otherwise.

I’ve been trying to reach out to Wiki Camper to better understand my rights and the insurance coverage to avoid losing my deposit, but they’ve been ignoring my emails. Wiki Camper doesn’t seem to facilitate proper communication between renters and owners, which leaves the renter vulnerable to harassment and unfair claims. I’m struggling to see the point of using a broker site like this if they don’t help resolve disputes or properly educate the owners on reasonable expectations.

In short, Wiki Camper has been unhelpful and unresponsive, which is disappointing. I also use Airbnb to rent out my apartments, and this service is nothing like that. If you’re considering renting an RV through Wiki Camper, be cautious and aware that you may not receive the support you expect if something goes wrong.