Scammers
Scammers, After few months of good service my website stopped working, and when I reached the support, he was more interested in trying to sell me their expensive package I refused so They Suspended my account suddenly without any warning, when I asked for reason they said you were using more resources than allowed, I did'nt knew how and when I used more resources, I did not made any changes to my website in days.
and when I asked them for a backup, they tried to charge me $15 for a backup of my site on which I have already spent $$ for SEO. I have stopped using there service.
Reply from Namecheap
Hello,
Thank you for sharing your feedback with us. Please accept our apologies for any possible issues you have faced while using our services.
As far as we understand, most likely, you had a Shared hosting plan which was suspended because of the recourse abuse. Since Shared hosting means that a lot of users store their data on the same server, we restrict exceeding recourse limit of our Shared hosting plans since it may cause issues for other users on server. In case your hosting exceeds limits which are provided in our Acceptable Use Policy (AUP), it may be suspended to prevent possible issues for other users.
Your hosting recourse usage limits are provided on the main cPanel webpage so in case you exceed those it will be visible on your end as well.
Regarding the $15 fee, we provide it to restore the backup of the website from expired/suspended services. This information is also provided on our website since it is a regular procedure. Here you can read about it: https://www.namecheap.com/support/knowledgebase/article.aspx/9197/21/how-can-i-reactivate-my-canceled-hosting-package/
As we can see, you already have an opened ticket regarding the matter and we are waiting for your reply in it.
UPD: Per our check, the issue has been addressed via the mentioned ticket. We appreciate your cooperation and patience during the investigation. Feel free to get back to the ticket if you have any other requests.
We hope for your cooperation.
Best regards,
Namecheap Team