Excellent Customer Service
I originally left a negative review after receiving two shirts, one of which (the Muhammad Ali Dua shirt) was nothing like what was advertised. I was super disappointed at first. However, Sara from 5ive Pillars reached out to me personally and offered to send a free replacement without requiring any return or exchange. I’ve now received the new shirt, and it’s perfect, exactly what I was expecting. The “All Praise To The Most High Shirt” was already good, and now the replacement for the Muhammad Ali shirt is just as great.
Mistakes can happen, but the way 5ive Pillars handled the situation showed me they truly care about their customers. I’m updating my review to 5 stars.
Reply from 5ivepillars.com
Salam Qasim, we’re truly sorry to hear about your experience with the shirts that you ordered. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.