Problems with downloading and searching for music and contact tech. support
The site is a little difficult to navigate. The service is not very intuitive. Some requests to download music take a long time to process, or music is not found. Contact the tech. support also turned out to be difficult. The feedback form does not send or does not work at all.
Reply from Songtrust
Hi Kostiantyn. Thank you for taking the time to leave this review, as well as providing us valuable and detailed feedback on our Onboarding Experience Survey. Your insights are invaluable as we strive to enhance our clients' experience and of course, help you (and them!) collect publishing royalties more effectively. Regarding ongoing support, the best way to get in touch with our Client Support Team is by submitting our Support Form here: https://www.songtrust.com/contact-support. We hope to provide you a more seamless experience moving forward!