I have been shopping on amazon for years. I have spent thousands. I have also been a big advocate for support brick and mortar stores even if you have to pay a lil more because stores like amazon will easily take consumers for granted. Use you to get there then work against you severely.

Here is one such case. This is not the first mind you but years ago when I had a similar case they did help resolve it.

So I put this review here because amazon is nortorious for not allowing your reviews against their best sellers or them to see the light of day.

There is zero reason why a place like amazon CANNOT protect your purchases for a extended period of time beyond 30 to 60 days..after 30 days because the items were small I just ignore bad items..take the hit..but on big ones this is bad.

I purchased a solar generator for a VERY good price I knew would not come around again if I passed up that deal so I purchased it...it was such a great deal that I was going to purchase two but when I went back it was the last one and discontinued. Ok no biggie. I didnt need to use it then. But knew in tbe near future I would with what I have been dealing with.

So I got it nov. 11 of 2023. I just opened it to set it up last week of june 2024 when to my dismay the thing did not work at all...ony the charging part..no lights..no power receptacles worked nothing. I had video taped the whole unboxing because I was going to start uploading randon things to you tube.

So I contacted Amazon...they said they contacted the seller successfully and I should hear from them within 48 hrs. Ok...nothing..two weeks so far nothing..so finally I called back amazon because they said if I didnt hear back and no resolution call them back so I did..ONLY for them to say there is nothing they can do..then I pressed a lil to say look this is a total loss I just opened it..the item was on sale at real low price you wouldnt find else where for a 1100 watt solar generator for 300 bucks...so the rep put me on hold and finally came back and said give VB direct 24 to 48 hrs to respond..so what it seems like if they dont respond I am sol.

This is pretty bad I cannot imagine the yearly loss to customers because of Amzon policy. 30 days goes by in a flash especially with how our lives are consumed with various things. Its not unheard of for people to buy something they know they could later because they found it at a price they know just never happens or wont when they will need it.

So what..only buy something you plan on using immediately?

While nothing I am sure will come of this and this will be a 300.00 loss to me.

There is no reason Amazon cannot provide solid purchase protection for people purchasing from their site. It a 30 day return policy stated...but they MAY.. with some persistance provide help up to 60 days.. not listed in their policy but a internal manegerial understanding from how it was conveyed..and that leniency is provided based soley on circumstance.

Amazon could easily recover losses through insurance if not from the vendor on items solidly proven to have just been accessed by the buyer..and rightfully yes..only with solid proof like I have.. Add to policy for sellers that they are atleast responible for damaged item up to 190 days. And if the seller have stopped selling on Amazon before that time is up then selectively with solid proof from the buyer the item was just opened months after purchase. Then insurance claim and favors the buyer.

The buyer is what makes all company that provides a platform for sale of items or actually sell items...so this was a massive loss to me because of Amzon policy.