Review of River island


Rated 2 out of 5 stars

I bought a dress for my baby which came…

I bought a dress for my baby which came with matching tights. I got 9-12 months as my baby is 10 months old the dress fit perfect was lovely just like the picture but the tights have a label on stating they are the same size as the dress (9-12months) but when i have gone to put the tights on my baby and pulled them off the tag. To which now i cant return they are practically size newborn and was so small. This dress was for a special occasion so i was very disappointed to learn that not only i cant return the item as ive now pulled the tag on i couldnt evan let my daughter where this as it didnt fit. Im so upset with this and makes me think how many more people have made the mistake in buying the same dress and done the same thing as me.

July 10, 2024
Unprompted review

Reply from River island

Hello,

Thank you for taking the time to leave your review.
I am sorry to hear about the experience you have received when shopping with our brand on this occasion.

I would like to investigate this further for you. If I can kindly ask you to email us using the reference Trustpilot/order number a member of our team will contact, you directly.

Thanks,
Team RI

Advertisement