DIY kitchens send a survey asking how your delivery went.

If you had problems they don’t ask for a review.

Trustpilot does not allow pre filtering surveys.

DIY kitchen’s Trustpilot reviews are biased and not to be trusted, “the clue is in the name” - TRUST!

My order had a major item missing, the delivery driver said “I’m surprised they didn’t call you”.
I had to chase the next day.

The kitchen was mostly OK, there were a few parts that had glue squeeze out on which I was surprised to see, there were also some struts that appeared to have been drilled on the wrong side.

I was surprised that there was no printed plan supplied, that would have been helpful.

The online design tool has issues with sink draws on the wrong side, you’re supposed to check everything is correct and yet it displays wrong information.


VERY INTERESTING that the reply ignores the fact that a pre survey is sent out before asking for a rating, something against Trustpilots conditions.

No need for an order number as the missing item was delivered a week late.