Great product very iffy shipping..VERY
Product is great. Shippjng has changed..they used to ship before cut off..now you pay for nexy day but you get it two days..they do pay the express for example..but before they turned in the orders before usps cut off time of 3..this have been a new issue for a lil while now I normally never complain. I order and pay specifically early well before usps 3 pm cut off in this case I made sure I ordered and paid by 10 30 am..on thursdays...$28.00..people order early and pay for certain shipping for a reason. Not because they enjoy throwing extra money to the wind. If i wanted to wait 3 days..i would have went with the free shipping..whats two extra days and gotten it monday..
As of 2 38 pm saturday july 27th I am still waiting for my local postal service to get the order per updates..its looking I may not get my order today even after I have paid for the expedited shipping..this have been happening to me on quite a few orders so far. If wasnt lime this before..like a couple years back. So you just cannot trust the shipping options. But if they actually get the orders to usps before their cut off for that day to count as one..things would be great.
Update...
Order never came....so nothing...i orderd thursday morning...paid the 28.00...nothing....
Update...now i am actually told i wont get my order by the shipper till monday july 29th...again i placed the order on THURSDAY around 10 am. Paid IMMEDIATELY to avoid any issues and emailed proof immediately...so they actually found 7 orders i helped them find..more recent..not earlier ones...fml
Reply from Tianeptine Depot
Stephen,
I see two orders on our platform from you.
The most recent was ordered on the 25th, and was sent USPS Priority Express, which is guaranteed 1-2 day delivery. Looking at the tracking it is scheduled to be delivered Saturday July 27th, which is within the guaranteed time frame of 1-2 business days. 9470111105501533165952
The first was ordered on July 2nd via USPS Ground advantage, just prior to the July 4th weekend. There is no guaranteed timeline of USPS GA. Looking at the tracking it was delivered on the third business day. 9400111105501460198338
Can you outline what I'm missing or what your expectations were Stephen?
Update after your update *** customer provided additional information so we could track all his orders, not just the ones to the current email he is using ***
Stephen,
I pulled all your orders and took the time to look them all up and put into a nice little summary below. As you can see, even assuming the package that is scheduled today arrives tomorrow, which is may very well do, that and all 8 orders have been on time, except one, which I've now put into compliance and so you will receive the entire $28 credited to your next purchase for free, upgraded shipping. It seems to be that you are expecting these carriers to do better than they promise, which is a pretty high expectation; but regardless of my assumption, 7/8 deliveries were on time and no where did The Depot err, and once USPS erred. Isn't that correct?
9470111105501533165952 ordered Thursday 7/25 USPS PRIORITY EXPRESS delivered Monday 7/29 ON TIME (2 business days)9400111105501460198338 ordered Tuesday 7/2 GROUND ADVANTAGE delivered Monday 7/8 ON TIME (3 business days)1ZB6J0031309339443 ordered Friday 5/31 UPS NEXT DAY AIR delivered Monday 6/3 ON TIME (Next business day)9470111105500340773725 ordered Wednesday 5/17 USPS PRIORITY EXPRESS delivered Saturday 5/20 LATE (3 business days)
1ZB6J0031332592910 ordered Friday 3/29 UPS NEXT DAY AIR delivered Monday 4/1 ON TIME (1 business day)
1ZB6J0031332592910 ordered Friday 3/28 UPS NEXT DAY AIR SAVER delivered Monday 4/1 ON TIME (1 business day)
9470111206217296849623 ordered Wednesday 2/14 USPS PRIORITY EXPRESS delivered Friday 2/16 ON TIME (2 business days)9470111206217531390217 ordered Friday 12/22 USPS PRIORITY EXPRESS delivered Tuesday 12/26 ON TIME (1 business day)
****As a couple final notes:
(1) the only reason we moved back our cutoff was about the time we added FedEx as a optional carrier, and this was to make sure we could get to FedEx on time, as their cutoff time is 1 hour and 15 minutes before the other carriers.
And (2), we do not cost customers money with our shipping as any time a customer gets a late shipment, we go to that carrier and seek a refund on behalf of the customer, and provide an immediate up-front credit to the customer for shipping, even though we won't get paid by the carrier for several weeks, and often they have some bogus excuse for why they aren't going to grant The Depot a credit on the late, guaranteed shipping service.
I know dealing with all three carriers can be frustrating, but we do our best to make the use of the only carriers of merit seamless. And frankly, I think if we look to this example as reflective of the whole, the odds of getting your package on time is pretty high, and certainly no lower with The Depot given our exceptional same-day shipping track record.