It’s hardly surprising but still a crying shame that this 175 year old formally great British company has such a poor overall review rating, there’s clearly a lot wrong in the company. Not least of all the fact that Boots is the only major high street retailer that has the temerity to think charging a £1.50 fee for customers to buy online and then collect their items in store is just fine and hunky-dory, well Boots management you’re completely nuts and the fact that your company has been around for almost two centuries will not save you if you don’t get with the program, Superdrug is a major competitor for you and they are not stupid enough to charge a collection fee, I will never buy from Boots again unless Superdrug doesn’t have the item I want, why in gods name would I, even if Boots is sometimes cheaper than Superdrug you shoot yourselves in the foot by adding this £1.50 collection fee, it simply almost never happens that once that fee is added that Boots is cheaper than Superdrug.