Ordered an LG tv and got confirmation that they aim to deliver within 7 business days. Payment was taken immediately. A week later I received an email asking me to follow a link to Kinetics, their delivery service, to agree a delivery date. The link advised me that the link is not currently active. Eventually got the link but they could not trace the order. Called Costco customer services. They have no way to contact Kinetics by phone and I would be contacted within 2 days. This is a very poor service so if you want a delivery go to another company.

Soon after submitting above review I was contacted with a delivery date, is this a coincidence, only one day later than the 7 day promise, so hopefully all will be resolved. My experience of buying in Costco stores has always been good so hopefully their online service will improve and match it.