I placed an order with PLT on Thursday 11 July for 2 pair of shoes. When the parcel arrived I could see immediately from the outside that only one box was in the package. I assumed the second item was out of stock so went to check my emails for confirmation of this. I realised that both were listed as issued. I quickly took pictures of the package and one box within and sent a message to PLT. They got me to confirm that I had not received the item etc. I can’t believe how much I trusted that they would see the facts! I was wrong!
They then sent a response on Sunday to say they had reviewed my order and confirmed that the shoes were packed.
Impossible! The investigation claims department state that they only work Monday to Friday yet emailed me on a Sunday morning.
I do not know how this happened but only one box was in the package.
PLT have stonewalled on this issue but there is something scammy about this whole thing. The onus of proof is not on me as the customer as we have no way of evidencing opening the package.
PLT I DEMAND TO SEE THE EXACT FOOTAGE OF THESE ITEMS BEING PACKED, SEALED AND ADDRESSED WITH MY DETAILS.
I know they won’t do this because it did not happen! It was not packed I did not receive the item and this is such a scam.
I feel stupid because I reordered another pair of the same shoes the same day because I wanted them so much! 😡
PLT/Boohoo should be boycotted and cancelled I know that this must have happened to other people. I will not be defrauded! I am not a liar and I have family who are lawyers so let’s go!

UPDATE!!!! BUYERS BEWARE!!

If I could remove the one star I would!
I hope everyone can see the response which completely ignores my request to see the footage.
I am not crazy, nor a liar nor a thief!
I am not stupid either, to take the steps I am taking publicly it is a matter of principle!
THOSE SHOES WERE NOT IN THAT PACKAGE! I REFUSE to pay for something twice because of loopholes in your system.
A warning to all. Beware. It is only a matter of time before this happens to you.
Useful information, PLT no longer exists but is now BOOHOO.
I have experienced boohoo lying before that is why I have closed my accounts with them in the past.
I already responded to the email but in boohoo true style they will not respond to truth.
You cannot guarantee that just because something was packed and sealed in view of your factory cameras that that was the end of the matter. I have shared this with many friends who are now noting this situation and withdrawing from PLT/boohoo as they know me by character!