Cancelled after 3 weeks
Cancelled after 3 weeks. Selected our meals for the 3rd week and they created a new order (as apparently I had missed the deadline to select our meals and the system automatically does this), so we ended up with 6 meals for 3 people. Spoke to customer service on chat, they were unhelpful and asked for someone to call me - they said no, they can't do anything.
Reply from Gousto
Hi Stacey,
Thank you for taking the time to leave a review and for your feedback.
I'm ever so sorry to hear of the experience you've had and understand how frustrating this must be.
I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference 7833655 and my name, you’ll come through to me.
Best wishes, Joshua- The Gousto Team.