Awful, just awful. They just transfered a debt of 8eur for fees that they charged me *after* I terminated my subscription, without ever writing me to say that sum is still due, to a debt collection agency which now wants 55eur from me for an original 8eur fee!!!! What kind of corrupt horribleness is this??? Why not just contact me once, pick up the phone or even write an email? This was TWO YEARS AGO and they haven't contacted me a single time since before sending it to a debt collection agency! Why?? This is just disgusting behaviour, not a single bit of human decency. I was going to return to subscribe to this company for this year's taxes but now *no chance*.

Update: they finally responded again and corrected the issue by cancelling the procedure by the debt collection agency, so I've updated from 1 to 3 stars (not more because of all of the stress and anguish caused which could've been avoided). Thanks at least for reviewing the issue and correcting the mistake.