Dear Victoria,

Initially, we would like to extend our heartfelt gratitude for the time you dedicated to submitting your review. We greatly appreciate your feedback.

We apologize for any inconvenience this situation may have caused.

In accordance with our return policy, a return shipping fee of $35 per item applies. Additionally, please note that duties and taxes are non-refundable, as these charges are collected by Customs.

We have also reached out to you via email regarding this matter. Kindly check your inbox and respond at your earliest convenience.

We are here to help and ensure your satisfaction.

Thank you for your understanding and cooperation.

Best regards,
Jennie