VERY POOR QUALITY
Ordered the eox helmet with shock wave to be severely disappointed!! When swapping the check pads over to the smaller size the side of the helmet inside just came away as in not stuck/fixed correctly and then when trying to remove the visor the lever and mechanism just do not work !! Absolutely gutted at the poor quality build and lack of communication when trying to return it !!
UPDATE : Please note the reply from ruroc it's a pre typed response sent to anyone with issues !! They have offered me an exchange or repair now so I'm stuck with a substandard helmet that I should be refunded for may go to trading standards
AVOID THIS COMPANY!!
UPDATE: still nothing arranged for my faulty helmet to be returned and it's the 6th not heard from this amazing company makes you wonder why you can't contact them by phone as well big red flag there !!
Reply from Ruroc
Dear Scott,
We hope this message finds you well.
We have emailed you directly regarding this issue , please check your emails and reply back .
At Ruroc, we strive to provide the best products and services to our valued customers. However, we regret to inform you that there have been some issues with your recent order. Please accept our sincerest apologies for any inconvenience this may have caused.
We understand how frustrating this can be, and we genuinely appreciate your patience and understanding as we work to resolve this matter. Our team is dedicated to addressing the issue as quickly as possible, and we assure you that your satisfaction is our top priority.
You will be receiving an email from us today with further details regarding your order. Please respond to that email at your earliest convenience, and our customer support team will be on hand to assist you promptly.
Once again, we apologize for the inconvenience and thank you for your continued trust in Ruroc.
Best regards,
Customer Support Team
Ruroc