I recently had a very disappointing experience with customer support regarding a simple request. Instead of offering a straightforward solution to apply a coupon code retroactively, they suggested that I return the product and repurchase it using the code. This response is not only inefficient but also shows a complete lack of understanding of customer convenience and satisfaction.

Rather than facilitating a smooth and customer-friendly resolution, they chose to make the process unnecessarily complicated. This kind of service is unacceptable and has resulted in me deciding to return the product without repurchasing.

If this is how they handle simple requests, I dread to think how they deal with more complex issues. I am extremely dissatisfied and will not be recommending this company to anyone.