The only thing Jetbrains is good at is false advertisement.

Purchased a discounted Rider subscription and the Jetbrains page where the sale took place very clearly showed the discount would continue through yearly renewals, upon renewal time Jetbrains stated the discount isn't perpetual.

The perpetual discount is the only reason I purchased Rider (as the software itself is full bugs and inconsistencies so is definitely not worth the full price) now Jetbrains are refusing to refund the original subscription.

The customer service team didn't seem to comprehend that their website stated the discount was perpetual no matter how clearly I stated it to them (maybe I should have drawn big lines on the screenshot of the sales page to make it simpler).

So in summary I would advice to stay clear of Jetbrains, even disregarding this issue the Jetbrains products I have used (Rider, Intellij, Fleet) are full of bugs and general irritations. Fleet especially, hopefully Jetbrains see it as their future as they will no doubt certainly fail as a company if they do.