Delivery great: Accounting too difficult!
Delivery is great, greener living is great. - But, your website / App leaves a lot to be desired when it comes to seeing what I've already, or previously paid for. Sure you show me the amounts on my receipts but there is no back-accounting of earlier orders. Nowhere I can see what I bought, how much I paid for each item, and what money was, and wasn't, taken. Recently I ordered some chutney, apparently you no longer sell this so you've refunded me. BUT I CAN FIND NO INFORMATION TO SHOW ME THIS ACCOUNTING.
I had to find this out by email, but still I cannot trace any evidence of the resolved transactions. in my accounts section on the App.
You're easy enough to buy from, not so easy to chase missing monies.
Reply from The Modern Milkman
Hi Marcus,
Thanks for taking the time to share your thoughts here. We’re thrilled to hear you’re enjoying our deliveries and our greener approach to living. 🌍
We’re really sorry to hear about the trouble you’ve had with our website and app. We understand how important it is to keep track of past orders and payments, and your feedback is invaluable in helping us improve.
The good news is, we’re on it! Our tech team is currently working on making past receipts and order details available in the new app. We know it’s been a bit bumpy, and we really appreciate your patience as we iron out these kinks. 📲
I can see where you were in touch on the 18th of June to query your Chutney, and I'm pleased to see that we were able to let you know it was credited back to your account on your receipt from the 16th of June. The team is always just a message away if there's anything you need assistance with.
If there’s anything specific we can do to help in the meantime, please don’t hesitate to reach out. We’re here to make your experience as smooth as possible. 💙
Thanks again for your feedback and for being a part of our community. 🥛
Best,
Zoe