We recieved a parking fine when we parked in the same carpark we had used for years which gave first hour free.
New parking restrictions had been placed over existing ones( who looks everytime? Now a new sign exists ) Now only 10 mins free. We were 15mins and had the purchase receipt.
Called Iceland who said they would sort it. We missed the reduced charge available for 14 days as they failed to act in time despite several calls.
After 28 days we paid the full £100 charge as we were teatened with legal action.
Iceland said because we had paid they could not do anything!!!
We raised a customer resoltuion issue, writing to the CEO. We were passed to 6..YES 6 people, none of whom addressed the issue. 4 months later they have yet to explain why nobody got back to us to avoid paying the full £100.
But far worse, NOBODY has addressed their non existent customer service/ resolution.