Review of Googles4u


Rated 3 out of 5 stars

Have purchased from Googles4U for years

I have purchased various pairs of glasses from this company for many years. I would guess for over 15 years. I used to buy 2 pairs at a time, 1 each eyeglasses & sunglasses. The first 2 or 3 sets as above were excellent, good quality, reasonable lead-time & lasted for multiple years (3-4-5). I would reorder when my eyes got worse or I broke them. The last 2 or 3 years I decided to buy Transition glasses so I only needed 1 pair that are used for both eyeglasses & sunglasses. The 1st pair seemed to have the wrong prescription. I offered to send them back but Googles4U refused & just sent a new replacement pair. The replacements were fine. After a year or so I was having trouble seeing out of them, which seemed somewhat weird. I sent an email & also looked online to ask if the Transition glasses prescriptions fade or die after a certain amount of time. Googles4U, nor the internet, knew what I was talking about so I figured I must have just damaged them. I ordered another Transition pair on a Rush deal. They were fine but within a month or 2 the nose pad (covers) started falling off. I did not notice it was such a strange design. The nose pieces have slip-on covers. I was lucky to find these covers the first 2-4 times they fell off. I emailed Googles4U to see if I could buy an extra 6-8 of these covers. They are not available. In fact, the glasses are also no longer available on the site. Googles4U is making me another pair of Transition glasses to replace this defective designed pair. I am now a bit concerned with their quality so I decided to go back to my old way and order 2 pairs (eyeglasses & sunglasses) for back up. I went on the website to order and went to put in the code. I hit apply and the @#$%^&& pictures of .... whatever came up so I could 'pick' the light or bus or fire hydrant. These things are STUPID!!!!! I need glasses, I can not look at picture set after picture set after picture set hoping that eventually these picture sets actually stop so I will be 'blessed' to be able to purchase from your company. Instead, I closed the window and went to a competitor. FYI to any company that uses the things, they are worthless, hard to see and impossible for most older or poor vision people on a cell phone. You lose business because of this stuff. Anyway, as far as lead time goes, which some people complain about, I have never had a problem. Of course, I have a brain, so I actually order things before said things become an emergency, giving myself plenty of lead time.

In summary, the first 6 or so pairs of glasses I bought from Googles4U were excellent and I told many eyeglass wearers about this excellent company. They had good prices, good quality, good service & the product was durable. The last few years I have had issues with every pair of glasses I bought. The website is poor, the quality seems to be going downhill and I am not nearly as positive on the company as I had been. In fact, I asked on Chat if the company had different ownership because the company seem like a different business nowadays. On the positive side I will say that the company has very good Customer Service. Googles4U answers emails, usually next day or so and they have always stood behind their products. I just wish the quality was as good as it had been previously, when I never needed service because the product was good. I may try them again only because of the old days but I am losing interest in doing business with this company.

June 16, 2024
Unprompted review
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