Googles4u Reviews 103

I ordered a pair of glass for over £70. They did not arrive, even 5 weeks later. They have stopped answering my emails to explain why they have not delivered my glasses.

I got prescription swim goggles and prescription sport goggles with my Medicare Advantage optical benefit. I love 'em! Easy to order, helpful website, terrific prices, on-time delivery, good communication.

Would like to thank Adrian from the chat line, always very professional,

I am 70 years old man and recently lost my bifocal glasses made by Vision Express. Decided to try book online and sent my prescription to UK Goggles4u 6 of July. Next day I placed my order. 25 day later Googles4u accused me that I gave them wrong delivery address, but I resent them theirs invoice where they printed correct delivery address.
Finally 6 August I have got glasses and found that left lens made wrong - I can't read or see nothing.

Aug 6, 2025, 08:39 EDT

I have got glasses and I can't see nothing with left lenses - not reading, not far.
Now you will probably accuse me that I gave wrong prescription, but I sent my prescription copy to you and was asking to check it.
Anyway I want to get the refund.

Ashley Bishop (UK Goggles4u)
Aug 7, 2025, 18:39 EDT

Hi Valerijus,
Hope you are well,

We are truly sorry to hear about the issue you are experiencing with your glasses. Please know it is never our intention to accuse our customers, and we apologize if you felt that way.
Upon reviewing your order, we see that you ordered Freeform Bifocal lenses and mentioned that the left lens is completely blurry. We noticed that your prescription does not reflect the PD value.
Meanwhile, you entered a standard PD that was used for production. To ensure accuracy and avoid any further issues, we request that you provide your PD value. You can measure your PD using the guide in the link below.
To resolve the issue, we would like to offer you a replacement with D-Line Bifocal lenses (flat-top) to ensure your complete satisfaction.

Sales and Support
24/7 Toll-Free: 0808-168-0019

Probably one of the worst companies to deal with - any problems they just ignore emails and stonewall you until you give up. Their support regime is to run you round in circles until all hope is lost. Terrible business, terrible support, terrible product. I'm sure they will, as before, reply to this report by saying 'sorry' and ask to get in touch. When you do, they ignore you. It's how they operate. Avoid at all cost.

Had a issue with pescription sunglasses the customer service team fantastic very responsive and a new pair are on the way just hope they will be correct this time

I’ve ordered many pairs of glasses and have been happy with them over the years.
Today I received a damaged pair and within a couple of hours, they are being replaced so I have no complaints about their customer service.

######SCAMMERS#####

NO REFUND FOR THIER FAULTY GLASSES NEARLY 2 MONTH ON.

####BEWARE! CON ARTISTS####

ITS NOT EVEN A REAL COMPANY!

BE WARNED, AVOID AT ALL COST!

NO REFUND, 2 MONTHS ON!!!
AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID!

All emails and tracking can be provided to PROVE scam!
Which is a lot more than they can!

The website is so easy to use, you also get a discount. The selection is fantastic, I needed prescription glasses retangular Shape.came very well packed and with a nice glasses case. Perfect. Communication is excellent as well. I can honestly say I'd recommend this company. Thank You.

First ever purchase but utterly pointless, no better than the cheap ones from well known store. Completed the details of my prescription online but clearly these glasses have not been adapted to accommodate. What a waste of money.

Brilliant service - faulty metal specs instantly sorted out with no Quibble replacement arriving within days to UK … v pleased with replacement particularly as I have varifocals

I have recently purchased some glasses from this company and I was pleased with them. Good fit clear screen well packaged.

Ordered 2 x pair prescription glasses. Arrived with wrong prescription. Didnt reply to emails to resolve. Raised a case with Paypal and im required to return overseas (at my own expense) and ill then receive a refund minus the original postage. Had to complain to Paypal who refunded me, but avoid Goggles4u at all costs.

I've made several purchases over the year for prescription glasses and sunglasses. Each time the order has arrived within 2-3 weeks (as expected) and perfect each time. I've had no issues with the frames or lenses. Previous to buying from googles4u, I purchased my glasses from another website, but felt their prices had gone up considerably. The prices from googles4u were 1/3rd of the price for a similar designer pair, I will be purchasing more in the future

I purchased 3 pairs of glasses 2 were ok but one pair the coating misted over could not see through them . Contacted them twice but no reply from them will not buy from them again

Bought a pair from them in March 2024, frames broke after 4 months, asked for replacement or refund, denied both. Buyer beware - buy cheapish, paid £55, get cheap shoddy made glasses. I will be checking to see if they have broken any consumer laws.

I purchased several pair of glasses and a few of them were mailed to me as readers in designer frames. They said I ordered them that way. I don’t feel I did because I wear bifocals and several of the glasses were correct. They agreed to correct them for an additional fee that I paid. I became sick ( no fault of theirs. )
When I contacted them after recovering. I was told they couldn’t correct the glasses and they kept my money as well.

Horrible, seller claims to be in the U.S. but somehow has to ship from overseas. Website claimed 10 to 16 days for shipping, never received the item after a month, seller never provided a tracking number and declined to respond to my email until the Better Business Bureau got involved and contacted them. THEN, magically, seller was able to respond. Which is too late, already purchased elsewhere. Avoid at all cost unless you don't mind wasting time and money.

Added my prescription and purchased 3 pairs of glasses, what turned up was something that resembled looking through the bottom of a wine bottle, after significant back and forth via email I got fed up and had to remind these people of UK distance selling laws for them to agree to a return, (which was not free for faulty items I might ad) I do not recommend this company they are cheap for a reason and will try to gaslight the customer!

I have purchased various pairs of glasses from this company for many years. I would guess for over 15 years. I used to buy 2 pairs at a time, 1 each eyeglasses & sunglasses. The first 2 or 3 sets as above were excellent, good quality, reasonable lead-time & lasted for multiple years (3-4-5). I would reorder when my eyes got worse or I broke them. The last 2 or 3 years I decided to buy Transition glasses so I only needed 1 pair that are used for both eyeglasses & sunglasses. The 1st pair seemed to have the wrong prescription. I offered to send them back but Googles4U refused & just sent a new replacement pair. The replacements were fine. After a year or so I was having trouble seeing out of them, which seemed somewhat weird. I sent an email & also looked online to ask if the Transition glasses prescriptions fade or die after a certain amount of time. Googles4U, nor the internet, knew what I was talking about so I figured I must have just damaged them. I ordered another Transition pair on a Rush deal. They were fine but within a month or 2 the nose pad (covers) started falling off. I did not notice it was such a strange design. The nose pieces have slip-on covers. I was lucky to find these covers the first 2-4 times they fell off. I emailed Googles4U to see if I could buy an extra 6-8 of these covers. They are not available. In fact, the glasses are also no longer available on the site. Googles4U is making me another pair of Transition glasses to replace this defective designed pair. I am now a bit concerned with their quality so I decided to go back to my old way and order 2 pairs (eyeglasses & sunglasses) for back up. I went on the website to order and went to put in the code. I hit apply and the @#$%^&& pictures of .... whatever came up so I could 'pick' the light or bus or fire hydrant. These things are STUPID!!!!! I need glasses, I can not look at picture set after picture set after picture set hoping that eventually these picture sets actually stop so I will be 'blessed' to be able to purchase from your company. Instead, I closed the window and went to a competitor. FYI to any company that uses the things, they are worthless, hard to see and impossible for most older or poor vision people on a cell phone. You lose business because of this stuff. Anyway, as far as lead time goes, which some people complain about, I have never had a problem. Of course, I have a brain, so I actually order things before said things become an emergency, giving myself plenty of lead time.

In summary, the first 6 or so pairs of glasses I bought from Googles4U were excellent and I told many eyeglass wearers about this excellent company. They had good prices, good quality, good service & the product was durable. The last few years I have had issues with every pair of glasses I bought. The website is poor, the quality seems to be going downhill and I am not nearly as positive on the company as I had been. In fact, I asked on Chat if the company had different ownership because the company seem like a different business nowadays. On the positive side I will say that the company has very good Customer Service. Googles4U answers emails, usually next day or so and they have always stood behind their products. I just wish the quality was as good as it had been previously, when I never needed service because the product was good. I may try them again only because of the old days but I am losing interest in doing business with this company.