Amazing customer service - I phoned Halifax today after losing my job from a mental health crisis, I was told to phone financial assistance within the bank about a 17 pound account fee that left me overdrawn due to no income for 3 weeks. The lovely person I spoke too was sympathetic and sounded like he actually cared, certainly went further than you would expect an adviser for a bank too, he spoke to me as a human like a friend.

Might seem silly to some but since having no branches anymore having someone that makes the call more personal rather than scripted and robotic is an amazing thing.

Thank you halifax and the agent I spoke to.