Good afternoon Ant,


Thanks for taking the time to give us some feedback.


We’re sorry to hear that you have received a different item to what you ordered.
This was really disappointing to hear, and we’d love the opportunity to discuss
this further.


I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’. 


If you can reply to this our team would love to get to the bottom of this issue
and help you further. 


The situation you’ve described is not the type of service to expect when
shopping at Flannels.


Kind regards,
Flannels Customer Services