Firstly from previous reviews I didn't have 2 great experiences and this was down to poor management experience namely (Monica) but I had an issue with my item what I purchased recently Google Watch 2 and I had to deal with the same manageress (Monica) but this time she was truly amazing, she listened to what I had to say, and what a transformation, very friendly professional and extremely helpful. She was a credit to the Currys team. I've worked in retail myself for most of my career and even now customer service is in my blood, I still give a 100% customer service even though I'm not in retail no more yet with my previous reviews I have to take my hat off to the Currys team for making it their duty to make sure this doesn't happen again. And I'm a very happy customer knowing the Currys team will always look after me, and they have. So thank you guys for giving me back the confidence to shop at your stores once more