Review of P&O Cruises


Rated 2 out of 5 stars

Azura the 90s want their ship back.


People rave about Azura. I can only conclude that they are easily pleased or former Butlins clients.
The ship is dated. The central area with its glass lifts reminds me of a 1990s Debenhams. The set dining is a shambles. We were placed on a table with 4 miserable strangers who didn’t make eye contact with us. We asked to move the restaurant manager was less than helpful or interested. The food in here was bland and repetitive.
Fortunately, we had booked the Epicurian and Beach house speciality restaurants, both of these were excellent and the highlight of the cruise.
The entertainment in the theatre was poor..thank goodness the shows only lasted 45 minutes..Butlins again.
Bar service was slow and waiter service almost non existent. Time ashore was limited so exploring without using P&O overpriced excursions was difficult…too little time.
Why have two formal evenings on a seven day cruise? Captains was ok but the second was a complete joke. Nothing special.
I tried to post my experiences of the Facebook Azura page but their control freaks only allow 100% favourable remarks.
The flights on Jet 2 were well organised and good.
Cabin steward and all waiters were excellent.
We had a superior balcony cabin. Again, a good choice.
I understand that Azura is due a refit next year..well needed.

February 10, 2024
Unprompted review

Reply from P&O Cruises

Hi there, we appreciate you taking the time to share your feedback. We understand your disappointment with certain aspects of your cruise, particularly the dining experience and entertainment. It's important to us that our guests have a positive and memorable experience, and we're sorry that your expectations weren't met in this instance. We're glad you enjoyed the specialty restaurants and the cabin experience. We're always striving to improve, and your feedback will be shared with the relevant teams.
Best wishes, Daisy - P&O Cruises Social Media Team.