Halfords “fit at home” to replace a battery.
Booked and paid for a slot..8am to noon…received ‘order summary’ via email which then stated ‘all day’ fitting…not my 8 till noon..!
Concerned that I may have to wait in all day, I emailed Halfords to query this timing but didn’t get a reply..phoned but could never get through to a customer service agent..”tracking” does not work either. VERY POOR.
Thankfully, the Halfords man did arrive during the booked slot.
However, before he would start work that he said that he had to do a ‘survey’ before he could start the job..in spite of my objections he insisted that i had to supply my cars mileage and he then began to take photos of my car, tyres etc…why is this necessary? The battery is guaranteeed for 5 years and not limited to mileage. As a woman home alone, I told him that I was not happy.
I can only assume that they are gathering information to sell on and to pester me with future emails in attempt to sell further Halfords products..ie servicing, tyres, mot.
This is an underhanded practice and an invasion of privacy. Needless to say that Halfords have now lost my trust and future business…and is not to be recommended.