Company violating own terms of use
I missed a deadline for order collection and order was returned back to Vinted or seller. Vinted labeled the order as ‘delivered’ despite no collection and order being returned. I got in touch with their customer service and was informed that since 2 days have expired since ‘delivered’ status, they cannot do anything about it DESPITE ORDER NOT BEING ACTUALLY DELIVERED. There is no proof of delivery or collection yet they did not disclose the evidence based on which the order was labeled as delivered. I am just bewildered by this company. Not only they falsely presented the information, but also they are violating own terms of use, customer statutory rights and business conduct standards.
May 25, 2024
Unprompted review