Review of Arrow Cars


Rated 1 out of 5 stars

Bad service and extortionate charges

Do not use this taxi company - They over charge and have no customer service!!! Which is why they have a 1.9 rating!!
We were charged £15.86 for a journey which took 7 minutes!!
The customer service was terrible, we stood outside the airport LBA at the Arrow taxi rank. The driver shouted our surname from the other side of the car park behind the bus terminal. We had to cross one carpark then around behind the buses. The driver didn't speak or even say hello, he just put our case in the 8 seater vehicle (we clearly stated we were 2 adults with 1 case). There were other 4 seater cars sat waiting for orders. I will not use this company again!!! They should not have the monopoly of the airport, it should be open to all taxi companies to make it fair for passengers

May 23, 2024
Unprompted review
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