I have 4 accounts with company for many years.
I also have a business account, which I have been trying to cancel since Nov 2023, the end of the contract. They suggested that I need to pay for another 3 months, which is unfair as I had asked from the outset that my contract should terminate on the last day of the contract. I had to call to find out. The last payment to come out should have been in February 2024, now is May and payments are still coming out of the account. I called to ask why, they are telling me that you requested for porting a number after the request to cancel in Nov 2023, therefore the cancellation request was voided. Meanwhile the number porting process happened within the 3 month additional period which I was paying for. No one from Virgin Media made me aware of the voided cancelation, so now they are telling that I need to request another cancellation and wanting to change me for another 3 months sating from May. Meanwhile I am not using their services since Nov 2023, if this isn't stealing than I don't know what to call this.
Bottom line, as of today I am cancelling 5 accounts with this disgusting company.
Very bad service and costumer care.