Carl was the first energy company who went in-depth about suitable contract for me
Carl was the first energy company customer service staff to look into the usage of my electricity and convince me to sign up for a year’s contract. It was a pleasure to speak to him regarding in-depth knowledge about his work , patience and understanding the customers needs. I feel that he should be an ambassador to customer service and be given a job to train other members of customer service staff if the company is interested in getting more customers
Reply from OVO
Thank you for sharing your positive experience with Carl. We are delighted that he was able to assist you effectively and provide you with valuable information. Your kind words about his knowledge, patience, and understanding are greatly appreciated. We will certainly consider your suggestion regarding his potential role as a customer service trainer. Our goal is to ensure that all our customers receive exceptional service, and feedback like yours helps us achieve that. ^Greg