Review of KatKin


Rated 3 out of 5 stars

Had a good run, cancelled over new packaging

We had a good run with Katkin but have cancelled our subscription because the new packaging is simply less user-friendly than the previous plastic trays.

The new packaging is harder to open (although you can avoid using scissors if you carefully peel it at one corner). It’s messier and can’t be cleaned out easily for recycling - which has to be in soft plastic recycling e.g. at Co-op shops. The old packaging was mostly kerbside recyclable.

It’s sufficiently annoying to use that we are going to switch to another supplier.

The food itself is pretty good and improved our cat’s health and coat. Price point was good.

Update: Katkin reached out by phone to discuss the issues above and offered a refund on the last box purchased.

May 10, 2024
Unprompted review

Reply from KatKin

Hi Thomas,

Thank you for your feedback.

We're sorry to see you go. We hear you and we can help!

Our new, flexible trays can be a bit tricky to get used to, but we think we some tips from us you will love them!

We have requested your details so one of our Cat Experts can reach out and offer some advice which will hopefully be useful.

Best,
Dia 🐈
KatKin Team Lead