Knowingly sending out incorrect size
Ordered an item that was out of stock, instead of simply not selling it, SD sent a smaller size! Trying to then find customer service contact was impossible on the online site. Had to search web to find an email. Organising a refund was also difficult and it’s taken a week and numerous emails to sort hopefully the fiasco is over? But not holding breath as refund is still to be issued , I anticipate having to complain about not getting delivery charges refunded…
Reply from Sportsdirect.com
Hi,
Thank you for getting in touch, I hope you are well.
I'm sorry to hear that you have had issues with your recent order, I understand
how frustrating this may be for you.
I can see our team are working hard to resolve your issue, Please raise any
questions or concerns via your original ticket and we will be happy to help.
We would like to take this opportunity to thank you for your time, should you
have any other further questions please do get back in touch.
Kind Regards,
Papinder
Customer Services