A horrendous experience!

Seriously be careful when selling on this site. They use specific couriers that buyers can choose one of those is InPost. Inpost lost my parcel and asked me to let Vinted know. I emailed Vinted several times and when I finally got a reply they said they need to investigate while InPost were telling me they have already investigated and were waiting on Vinted. Basically a buyer has my item for free and Vinted basically said that they didn’t want to help…seriously should be illegal so now I’m having to take them to the financial ombudsman etc. really really poor! Total disregard for their customers.