Dreadful Delivery Service
Service was good.....and product. Delivery dreadful. They said they didn't deliver to Southampton and contracted it out to another provider. Drivers not insured to cross your property boundary or help unpack. Even with posrcode driver got lost in a very easy area with clear signage. He phoned me and I had to go and find him and escort it to house. It was 3 mins away and sign was clear....no sat nav? Then we had to sit on drive and free this large heavy item (complete glass shower enclosure with curved doors) from the pallet, unpack it and check it whilst he stood by. We couldn't carry it into house and unpack it as he wasn't allowed to come in but needed to see us unpack and check it in case goods were faulty!! Good job it wasn't raining and short distance from drive to front door. We had to get rid of large pallet as well! I did write to company but they couldn't be bothered to reply (wasn't seeking compensation) so looks like they don't care and nothing will improve.
Reply from Plumbing World
Good morning,
Thank you for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.
Although we aim to deliver as many orders as possible using our own fleet of vehicles, sadly we are unable to do so for all areas of the UK and do use a pallet courier if the products cannot be sent directly with a supplier. Southampton unfortunately isn't an area that we currently cover - this is highlighted on the delivery map on our website.
We do advise on our delivery page that the service is kerbside only and has further information regarding insurance and required assistance for pallet deliveries. We aim to be as transparent as possible so that our customers can make the necessary arrangements for their delivery.
That being said, I am extremely disappointed to see you haven't had a response to the email expressing your concerns and dissatisfaction with the delivery. I can assure you this is not the level of service we aim to provide and I have raised this with the team who deals with such queries. This simply is not good enough and I cannot apologise enough that you have not had a response.
We aim to exceed our customers expectations and can understand your frustration on not receiving a response. I can oly hope you do choose to shop with us again in the future, to give you the high level of service we always aim for.
Best wishes,
Emma