Something was stolen from my luggage. I phoned the baggage support who told me to go to the police and get a report. This wasn't worth it so I wanted to make a complaint. When I went to complain the website would olny accept a PIR number which I assume was a UK police report number. I tried a general route but was asked for a booking code and a ticket number neither of which has been sent to me and I have all the paperwork including the baggage tag and boarding pass so basically its impossible to make a complaint!!