Quick to take your money, not so good when you have a problem!!!!
Booked a week at Corn Bin, Sedlescombe, booked through Original Cottages. Property had issues with cleanliness especially kitchenette and state of shower. On return, received a review request from OC,completed it but had no reply from OC and poor review not posted on property listing. Obviously only post nice reviews, not balanced at all and very rude to not even acknowledge me after a week late now. Wont use again and wouldn't recommend OC or Corn Bin until it's had a proper clean and broken stuff fixed.
Reply from Original Cottages
Dear Jools,
Thank you for sharing your experience with us. We sincerely apologise for any inconvenience you may have experienced with the cleanliness issues and the lack of response from us.
We do advise that we may not respond to customer reviews submitted after their stay, but please rest assured that we always take them into account. Regarding the delay in posting your review and the lack of acknowledgement, we apologise for any frustration this may have caused.
At Original Cottages, we aim to offer a platform on our website where guests can find both favourable and critical reviews, ensuring transparency in their decision-making process.. We're sorry to hear that your review was not posted promptly, and we will investigate this matter further to ensure a balanced representation of guest experiences on our site.
Your feedback is invaluable to us, and we appreciate your candidness. We are committed to addressing the issues you've raised and improving our processes moving forward.
Once again, we apologise for any inconvenience caused, and we thank you for bringing this to our attention.
Warm regards,