Awful customer service but wonderful nurses!
The actual test was fantastic very nice ladies. Easy and convenient! Customer service of the company shocker!!! I could view all my results as soon as they where ready through an on line portal so there is no rush to print the hard copy booklet! We went away shortly after my appointment so I did the home samples on my return. I advised them of this and that I wished to have just 1 booklet with all my results with in it! However once you have paid your money and had your check up your quickly just a number I was told this wasn’t happening they would send my booklet and all the results on different bits of paper when ever they came through! Despite saying I wanted it delayed to contain it all! They just printed and posted because they just want to tick there boxes. Also I read it’s a bit unsupported as there are no family history checks they don’t sit down and talk the results it’s just a go to your GP! ✅ but the nurses where very professional caring and lovely so thank you!! But I’d advise another company for services and equally a bit more back ground
Reply from Bluecrest Wellness
Hello Tanya,
We do appreciate you leaving us a review. I am pleased to hear your assessment went well and the Health Assessment Specialist was wonderful, but you were disappointed with the customer service following your assessment.
As previously discussed, we are not able to combine home sample test results with those completed on the day of the assessment as the booklet is printed with the specific date the assessment took place and tests that were completed on that date. With samples being completed at home on a different date, it would not be clinically accurate to include these as they were not completed on the same day, and this is not something we are able to override. Of course, all of your results will be available online in one place via your MyWellness login.
I do apologise for any inconvenience this may have caused you.
Kind Regards,
Jayde