UPS - Useless Parcel Service. They were supposed to collect a faulty monitor for Amazon. They came twice and put a card through the door both times when we were in. You then spend an hour on the phone to customer service who are useless and don't help at all. I caught them arriving on the 3rd visit as I heard a van pull up. I'm on the 3rd Floor (for this reason we have a doorbell). The driver knocked on the door with all the power of an anemic baby bird, waited 10 seconds, then started to write yet another "we missed you" card. They had our phone number, and as I said we have a doorbell. They could have come 1000 times and not done the job properly as far as I can tell.