Review of OVO


Rated 2 out of 5 stars

Terrible experience transferring FIT ownership

I have been trying to transfer ownership of a FIT tariff for over 2 months. When I initially sent in the form I heard nothing, so I called and was told I needed to fill out the Change of Ownership form... the very same one I had sent weeks before! Repeat the cycle again. Eventually I discovered that they weren't able to download the file as it was too big (despite it being their form I downloaded and filled in). Eventually they have acknowledged the form, but then we went through the same thing with the supporting documents, files too large for their system to handle on one email. So I sent them separately, but then they didn't attach them all to my case.... honestly I'm so fed up and will look to change supplier as soon as the transfer finally takes place!

April 22, 2024
Unprompted review

Reply from OVO

We understand the frustration you've experienced in trying to transfer ownership of your FIT tariff. It's certainly not the experience we want our customers to have. We sincerely apologize for the inconvenience caused by the technical issues with file sizes and attachment errors. We're actively working on improving our systems to ensure a smoother process for our customers.

For further help, please reach out to the FiT team directly at fits@ovoenergy.com - you can also call us on 0330 303 5063 and be put through to them directly.

Thanks,
Fionn