Tiles arrived and looked fine on visual inspection. They were safely stored and undisturbed until we had the opportunity to install them. It was very disappointing on unpacking to find two tiles unusable (large format tiles) and others chipped.
Especially due to the high delivery cost.
I contacted the Company twice asking for a partial refund for the two tiles as 20% of the order was damaged and have had no response.
Therefore, I would not recommend purchasing from Crown Tiles when it is a distant purchase and there is no way of resolving an issue with them once the order has been received.
I forwarded my emails to Michael following his response to my review and have not received a reply: only compounding my feelings about the poor/non-existent after-sales service!