I bought two parasols for good money…
I bought two parasols for good money from this company. I used one straight away and liked it. Kept the other as a spare for the following year. Just opened it to find out its missing the bottom half of the pole after about 10 emails and WhatsApp messages their reply is I should have checked it within the first 30 days! And want to charge me £30 for it. What poor service has put me of their brand now. Better of paying £40 of ebay for a whole new parasol and dispose of it after the summer when and If its worn out. AFTER THE REPLY FROM SUE, i have amended my star rating and increased it. and she has sent me out the correct pole if only more people like her were on the team, i would now buy from them again. just a shame about customer service prior to her. they do make nice products. thank you Sue
Reply from Bramblecrest
Dear David,
We are truly sorry to hear about your dissatisfaction with our customer service. It is always our goal to provide exceptional service and it seems we have not met our own standards in your case. We appreciate you bringing this to our attention, as it allows us the opportunity to address any issues and improve our service. We would be grateful if you could email me at customersupport@bramblecrest.com so we can make things right. Your feedback is invaluable to us, and we are committed to ensuring that your concerns are resolved to your satisfaction.
Sue