Tried amending policy online - unable to so rang. Responder's English hard to understand and after over half an hour she announced she had to go off shift - could I call again despite our not having finished doing what needed doing! Persuaded her to pass me on to colleage - again, very poor English and attitude. Not confident I was getting correct response so cancelled policy.
Following above event, received text to send feedback but when I tried to, was told I would incur a charge to do so!
DL's response below came several days after and had taken out other insurance by then