I bought my car from Heritage Skoda Bristol back in August 2023. Following the sale, I felt I was treated with disrespect by the salesman, who shall remain anonymous, when I raised queries and attended the showroom following the transaction. This morning, as I prepared my car for its upcoming service with another Skoda dealership (their price approx half that of Heritage), I checked the wheel well in the boot for the first time, expecting to find the puncture repair kit, which at the time of purchase I was assured would be there, only to find it was empty. There was no trace of the kit. I called Heritage and spoke to a helpful chap (Adam), who apologised and said he'd send one out in the post to me. However, this important omission has me wondering - did Heritage carry out the publicised multi-point pre-sales check? I love my Skoda, but my dealings with Heritage have not been entirely satisfactory experiences, unfortunately. Caveat emptor.