I paid for my partner and I to sit together at the back of the plane. When I get to the airport I am issued my boarding pass and whilst I am waiting to board the plane I notice that my seats are now different to the ones I booked online. I speak to the easyJet staff and they do not seem concerned at all and tell me to speak to cabin crew and try to get a refund when back home.

Whilst on the aircraft it is apparent that a few people have had issues with seats being changed and this is the first time I am made aware that easyJet have changed aircraft and the seat configuration has also changed. The cabin crew staff apologise and are very helpful but tell me to claim for a refund online.

When I get home I cannot find a number for easyJet and instead speak to an advisor through their virtual chat.

They tell me my seat was UPGRADED and they can't refund me. I am at this point in complete shock. When I start to ask for specific reasoning the chat conveniently ends. So I try again but get the same vague and unhelpful response. How a corporation of this size can try to scam so blatantly is beyond me. Somehow they think that separating me from my partner was an upgrade and they refuse to refund the specific seats I had chosen so I could sit next to her. It almost sounds like clever capitalists have got in a room and invented fraudulent stories to make sure that money stays in their bank account.

At this point I will never use easyJet again and will tell as many people that will listen about my experience. I will also escalate this legally and notify media so they can tell people that even selecting a specific seat - which is already a joke - offers no guarantee that you will sit next to the people you want.

I am disgusted by this company and although it was only £25 for the selected seats I will never engage with a company that tries to scam its own customers.