Worst service you could imagine placed an order that never arrived the logistics company could not / would not deliver it as the store they advertised for delivery did not accept Evi parcels contacted lovehoney via email was told it takes 5 to 7 days to reply to email so done web chat they told me I could not have a rebate until Evi tried to deliver it 3 times the chat person said yes there is a problem but they could not issue a rebate what a absolute shambles of customer service lovey honey keep the money as you seam to need it more than me stay away from this company they are just conmen UPDATE 21-03-24 thanks for the pointless reply as I stated above I have emailed you also used your web chat and it’s was a pointless exercise you keep coming up with excuses why not to refund if your that desperate please keep the refund but I hope others heed my warning on your company