Don’t buy from this scammer!
Don’t buy from this scammer!
They intentionally deceive customers by auto-selecting the subscription option and automatically signing up even though you never actively selected any subscription plan. They will say that the information is there, but it is intentionally displayed in small font size, and they don't send you a monthly Payment Receipt e-mail for the subscription like every other company.
They also refused to reimburse the subscription fee for the months you didn't use it (because you had no idea you were paying for it).
Reply from Luxplus.nl
Hi Pablo,
We’re sorry to hear that you’ve had a negative experience with us. We indeed have a membership concept, that is if a customer orders for the membership price, you’ll accept the terms and conditions of the membership. This is free the first 30 days and hereafter becomes an automatically renewed membership for €8,95 per month. This can be cancelled at any moment by contacting our customer service or doing it yourself via the website, as we state at multiple places on our website. You can read more about our membership concept on our website: https://www.luxplus.nl/lidmaatschaps-voorwaarden.
For your information, we also have an option to buy products for the normal price, you then don’t start a membership.
Please don’t hesitate to contact us at hallo@luxplus.nl if you have any further questions.